Donor management software can be used by nonprofits to manage their contacts and donor contributions, and it assists targeted email marketing. Nonprofits can also use the software to analyze and segment contacts so that they can engage them with targeted and relevant marketing content.
Donor management software is offered both as a standalone solution and a part of bigger donor constituent relations management (CRM) suites. Standalone solutions offer features such as donor profiling and donor databasing. Donor management CRM systems also provide these features as well as fundraising, grant management, and fund accounting functionality to serve as a one-stop platform that fulfills the marketing needs of nonprofits. Start by checking our leader NetSuite Grant Management, and other recommended solutions in this category. Show less
To devise this ranking of best Donor Management Software we have evaluated 77leading tools currently available on the market, analyzing their features, how easy are they are to learn, client service, possible integrations as well as mobile device support with our unique SmartScoreTM rating system. This ranking has been prepared by Nestor Gilbert, our B2B authority responsible for the Donor Management Software category.
An integrated cloud-based management software for nonprofit organizations, foundations, and social enterprises. This platform offers an end-to-end solution and visibility into every stage of the grant lifecycle. Among its features are grant and fund accounting, financial management and segmentation, automated FASB reporting, and more.
A donor management software package designed for nonprofit organizations to help them with their fundraising campaigns. Bloomerang offers robust tools for creating a donor database and best practices for keeping donors engaged, thus decreasing donor attrition and increasing retention and ROI.
Network for Good is a donor management and fundraising solution for small and growing nonprofit organizations. The software is designed to help small teams become nonprofit marketers and fundraisers by utilizing its two main modules–donor management and fundraising pages. It also has marketing tools, robust dashboards, and comprehensive learning resources.
A web-based church management app that equips churches with the tools they need to keep up with the changes in the management operations of growing churches through task-focused solutions. Planning Center has the solutions you need to plan services, equip worship teams, schedule volunteers, and accept and process donations.
Raiser’s Edge is a fundraising system designed for nonprofit organizations, including healthcare and religious ministries. This software solution helps organizations manage their donors database and keep track of their donors’ activities for analysis purposes. Raiser’s Edge also helps monitor the overall performance of the organization.
Powerful and intuitive donation management solution for effective donor management, fundraising, and marketing outreach. Salsa CRM brings in the tools to help organizations easily navigate complex reporting and establish clear and organized relationship connections among constituents. It also comes with engagement tools, email and online forms, and seamless mobile support.
Qgiv is an online platform that allows users to set up fundraising events and manage donations. This software solution is highly customizable as it caters to the different needs of different organizations. It offers tools for tracking donations and allowing donors to view their gifts and contributions.
SignUpGenius simplifies the process of coordinating events and people by providing online sign ups for nonprofits, schools, sports, churches, families, businesses, etc. This application is equipped with a user-friendly signup form creator and messaging. Its advanced features include generating reports that you can export to Excel and other file formats.
eTapestry is a fundraising and donor management software that helps your organization achieve its fundraising missions. This platform helps organizations find potential donors or contributors to their cause through meticulous data research. eTapestry is also capable of multi-channel fundraising and supports integration with Blackbaud.
A fundraising software that facilitates customer relationship management for nonprofit organizations. It includes many useful features, including grant management, case management, and online application management, among others. Also, it has an easy-to-use built-in CRM module that serves as the base for communication and contact management.
An all-inclusive software suite for charitable organizations’ event-based or online auction fundraising efforts.
Donor management software programs can help nonprofits and similar organizations boost the donations they receive from their patrons. But how do you select a suitable solution from the scores of donor management tools out there? This buyer’s guide will help you to separate the wheat from the chaff and choose the best donor management software for your specific needs.
We recommend you start by registering for the free trial or demo offered by the best donor management software providers. This will help you check out each app’s list of features at no cost and gauge whether they are suitable for your organization. You can find out whether a free trial is offered by the following popular donor management tools: Bloomerang, Raiser’s Edge, DonorPerfect, Salsa CRM, and NeonCRM. These products have been given high rankings in our donor management software reviews and you can browse them to get a comparison of their features.
The following organizations make use of donor management tools:
Our detailed comparisons show that donor management software provide the following advantages:
Focus on donor retention
Nonprofits retain only a smart percentage of new donors. So they are increasingly focusing on donor retention by investing more resources and staff in donor relations. They are using donor management software to evaluate the performance of their donor relations programming.
Crowdfunding is becoming a popular fundraising tool
Resourceful nonprofits are using crowdfunding to engage their donors. They are boosting their social media presence and enlisting donors to be their ambassadors. Savvy nonprofits are making use of the internet cleverly to boost their fundraising.
New communication tools help nonprofits to tell their story
Nonprofits are using new channels and platforms to reach new donors and engage more deeply with existing ones. They are making use of innovations in email marketing, social media tools, video clips, and poignant images for the purpose. Their staff are improving their use of technology and boosting their skills in utilizing new media.
Steep Learning Curve
Quite a few users say that donor management software is difficult to learn. So make sure you provide proper training to your employees and make use of online resources, webinars, knowledge bases, etc. for the purpose. Sign up for a free trial or demo to learn more about how difficult the product is to learn and use before you invest in a pricing package.
Lack of customization options
This is another big challenge as some donor management apps are not easy to adapt and align with a company’s existing processes. Contact customer support and engage with the vendor to get their help to customize the software to your organization’s needs and processes.
Other common challenges
Users have also pointed out other common issues such as difficulty in exporting and importing data, lack of depth in reporting features, and lack of integration with other software. Do your homework beforehand to ensure you don’t get saddled with a software that has these limitations.
While there are full-featured donor management systems, integrating the donor management software you are using with other systems bring further advantages. Two important integrations are the following:
Donor management requires tracking inbound cashflow and outflows, funds, and estimated budget for projects and events, not to mention keeping a detailed and organized record of the donors. While there are donor management software solutions that accommodate these steps, a dedicated accounting software system can further optimize and streamline these processes.
Email marketing software
Get the most out of your donor database by integrating your donor management system with the right email marketing software. This integration enables you to create and deploy customized content to your targeted donors, including promotional emails, acknowledgments, event invitations, and other announcements. Scheduling emails as well as keeping track of your email campaigns’ results are also made easier.
Here are some interesting statistics about fundraising you may want to know:
CiviCore Client and Case Management Software
Disaster recovery and security are two important elements that need to be considered by SaaS purchasers when evaluating potential vendors.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your chief site and your disaster recovery site positioned in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This issue is common with on-premise IT platforms. The solution is to decrease the number of providers so that there is answerability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following questions about security: Is your firm SAS70 compliant? What security measures are used at your facilities? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above queries before you invest in a suitable SaaS system.
The best donor management software is NetSuite Grant Management. It provides nonprofit organizations with a complete suite of features to effectively conduct charity missions and manage an entire organization.
Among the tools included in the platform are keeping track of terms and conditions, time and expense monitoring automation, spend management, and built-in analytics.
NetSuite Grant Management is also a product of NetSuite, a subsidiary of Oracle Corporation, which attests to its support and reliability.
Using donor management software offer the following benefits:
Establish good relationships with donors. Donor management solutions provide communication channels through which you can keep in touch with your donors.
Integrated marketing. Utilize the email and newsletter features to keep your donors engaged and to let them know about ongoing fundraising.
Robust automation. Automation not only accelerates the different processes involved in fundraising, but it also helps reduce expenses.
Donor management. Keeping track of donors, their donations and gifts, and other activities related to your organization is easier.
Not all donor management software have the same set of tools, but below are some of the core features a donor management solution must possess:
Industry-specific solutions: There are different types of nonprofit organizations (healthcare, faith-based, education, etc.) and it is likely that they have different requirements as well. While there are donor management software that are easily customizable, there are also those that are tailored specifically to a type of nonprofit group.
Integrations: A good donor management software must have multiple integration capabilities, especially the systems you are already using in your organization.
Robust marketing tools: Marketing features play a major role in keeping your donors engaged and reducing your donor attrition rate.
Mobile access: Being able to operate your donor management software from your phone offers convenience, especially in accessing contact records from your mobile devices.
The easiest applications to use are those that offer streamlined and straightforward functionalities. Some of the user-friendly donor management software are the following:
Bloomerang. This donor management solution offers an intuitive interface to make planning and conducting fundraising events effortless. It also provides users with customizable fields for users to define according to their organization’s needs.
Network for Good. Created for small and growing nonprofit organizations, Network for Good offers a simplified approach to fundraising and donation management. Aside from donation tracking and marketing features, this software solution also offers an extensive list of learning resources to its users.
PlanningCenter. This software solution helps faith-based organizations, such as churches, to manage their members using desktop and mobile devices. PlanningCenter is also a flexible donor management software that adapts to the growing needs of an expanding church.
While the majority of donor management software come with price tags, there are also those that offer free plans, such as the following:
SignUpGenius. This software’s free plan accommodates an unlimited number of participants. Among the features included are access to 700+ designs/themes, payment collection upon signing up, email and text reminders, calendar sync, email, social media sharing, and more.
Qgiv. Its Start package has no monthly subscription fees and comes with mobile giving, recurring giving, and event registration features.
Wild Apricot. This application’s free plan accommodates one admin and a maximum of 50 contacts.
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