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What is Donor Management Software?

Donor management software can be used by nonprofits to manage their contacts and donor contributions, and it assists targeted email marketing. Nonprofits can also use the software to analyze and segment contacts so that they can engage them with targeted and relevant marketing content.
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Donor management software is offered both as a standalone solution and a part of bigger donor constituent relations management (CRM) suites. Standalone solutions offer features such as donor profiling and donor databasing. Donor management CRM systems also provide these features as well as fundraising, grant management, and fund accounting functionality to serve as a one-stop platform that fulfills the marketing needs of nonprofits. Start by checking our leader NetSuite Grant Management, and other recommended solutions in this category. Show less

How was this ranking made?

To devise this ranking of best Donor Management Software we have evaluated 77leading tools currently available on the market, analyzing their features, how easy are they are to learn, client service, possible integrations as well as mobile device support with our unique SmartScoreTM rating system. This ranking has been prepared by Nestor Gilbert, our B2B authority responsible for the Donor Management Software category.

List of Top 12 Donor Management Software

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1. NetSuite Grant Management

Our score: 9.7 User satisfaction: 100%

An integrated cloud-based management software for nonprofit organizations, foundations, and social enterprises. This platform offers an end-to-end solution and visibility into every stage of the grant lifecycle. Among its features are grant and fund accounting, financial management and segmentation, automated FASB reporting, and more.

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2. Bloomerang

Our score: 9.3 User satisfaction: 93%

A donor management software package designed for nonprofit organizations to help them with their fundraising campaigns. Bloomerang offers robust tools for creating a donor database and best practices for keeping donors engaged, thus decreasing donor attrition and increasing retention and ROI.

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3. Network for Good

Our score: 9.3 User satisfaction: 96%

Network for Good is a donor management and fundraising solution for small and growing nonprofit organizations. The software is designed to help small teams become nonprofit marketers and fundraisers by utilizing its two main modules–donor management and fundraising pages. It also has marketing tools, robust dashboards, and comprehensive learning resources.

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4. Planning Center

Our score: 9.2 User satisfaction: 100%

A web-based church management app that equips churches with the tools they need to keep up with the changes in the management operations of growing churches through task-focused solutions. Planning Center has the solutions you need to plan services, equip worship teams, schedule volunteers, and accept and process donations.

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5. Raiser's Edge

Our score: 9.1 User satisfaction: 100%

Raiser’s Edge is a fundraising system designed for nonprofit organizations, including healthcare and religious ministries. This software solution helps organizations manage their donors database and keep track of their donors’ activities for analysis purposes. Raiser’s Edge also helps monitor the overall performance of the organization.

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6. Salsa CRM

Our score: 9.0 User satisfaction: N/A

Powerful and intuitive donation management solution for effective donor management, fundraising, and marketing outreach. Salsa CRM brings in the tools to help organizations easily navigate complex reporting and establish clear and organized relationship connections among constituents. It also comes with engagement tools, email and online forms, and seamless mobile support.

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7. Qgiv

Our score: 8.9 User satisfaction: 91%

Qgiv is an online platform that allows users to set up fundraising events and manage donations. This software solution is highly customizable as it caters to the different needs of different organizations. It offers tools for tracking donations and allowing donors to view their gifts and contributions.

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8. SignUpGenius

Our score: 8.9 User satisfaction: N/A

SignUpGenius simplifies the process of coordinating events and people by providing online sign ups for nonprofits, schools, sports, churches, families, businesses, etc. This application is equipped with a user-friendly signup form creator and messaging. Its advanced features include generating reports that you can export to Excel and other file formats.

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9. eTapestry

Our score: 8.8 User satisfaction: 94%

eTapestry is a fundraising and donor management software that helps your organization achieve its fundraising missions. This platform helps organizations find potential donors or contributors to their cause through meticulous data research. eTapestry is also capable of multi-channel fundraising and supports integration with Blackbaud.

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10. Sumac

Our score: 8.5 User satisfaction: 98%

A fundraising software that facilitates customer relationship management for nonprofit organizations. It includes many useful features, including grant management, case management, and online application management, among others. Also, it has an easy-to-use built-in CRM module that serves as the base for communication and contact management.

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11. Silent Auction Pro

Our score: 6.9 User satisfaction: 95%

An all-inclusive software suite for charitable organizations’ event-based or online auction fundraising efforts.

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12. SchoolAuction

Our score: 7.9 User satisfaction: 100%

SchoolAuction.net is a web-based, easy to use fundraising event management solution.

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Donor Management Software Guide

Table of contents

Donor management software programs can help nonprofits and similar organizations boost the donations they receive from their patrons. But how do you select a suitable solution from the scores of donor management tools out there? This buyer’s guide will help you to separate the wheat from the chaff and choose the best donor management software for your specific needs.

Get to know each product with free trial

We recommend you start by registering for the free trial or demo offered by the best donor management software providers. This will help you check out each app’s list of features at no cost and gauge whether they are suitable for your organization. You can find out whether a free trial is offered by the following popular donor management tools: BloomerangRaiser’s EdgeDonorPerfectSalsa CRM, and NeonCRM. These products have been given high rankings in our donor management software reviews and you can browse them to get a comparison of their features. 

Targeted Businesses

The following organizations make use of donor management tools:

  • Nonprofits
  • Animal welfare
  • Education organizations
  • Environmental organizations
  • Grantwriting and volunteer organizations
  • Human services
  • International organizations and NGOs
  • Political and advocacy groups
  • Religious and faith-based organizations
  • Trade associations

What are Examples of Donor Management Software?

  • Bloomerang: Bloomerang is a simple fundraising and donor database software system for small business and nonprofits that helps them reduce donor attrition and boost revenue.
  • Raiser’s Edge: Gives you all the donor management and fundraising features you need to connect with constituents and raise money anywhere, anytime.
  • DonorPerfect: Nonprofits can use DonorPerfect fundraising software for their donor management, mass mailing, moves management, grant & gift tracking needs and more.
  • Salsa CRM: It is a fundraising, marketing, and advocacy software solution used by more than 3,000 nonprofit organizations.
  • NeonCRM: A cloud-based CRM solution that offers a full suite of tools and features for small to midsized nonprofits.

Types of Donor Management Software

  • Online fundraising: Online fundraising software helps organizations to accept donations online making it convenient for them and their donors.
  • Online advocacy: Online advocacy software makes it simple for nonprofits to boost awareness about their causes and help change legislation to further their missions.
  • All-in-one or integrated software: This type of software hosts all the features of online fundraising and donor management software in one system. It also includes the added benefits of outreach and marketing features.
  • Peer-to-peer fundraising: Peer-to-peer software offers nonprofits the specialized features they need to run P2P campaigns. This software helps them to effectively oversee fundraisers’ efforts and combine their digital P2P campaigns with fundraising events.

Key Features of Donor Management Software

  • Industry-specific solutions: Donor management applications are designed for specific fields such as sports, education, healthcare, etc. Based on your needs, decide if you require a niche software or a standard solution.
  • Integrations: Good quality donor management apps offer integration with third-party solutions to collect data. The donor management product can smoothly integrate with your existing fundraising, email marketing, accounting, and other software.
  • Mobile features: Top donor management solutions offer mobile functionality, allowing users to access contact records from their mobile devices and enabling donors to donate using their mobile devices. Some vendors offer a complete mobile app compatible with popular platforms.
  • Marketing features: Good quality donor management solutions offer automated marketing features, including event management, mail merging, email marketing, donor prospect research, and more. Consider how these features can integrate with your current marketing strategies before you select a suitable software.
  • Donation tracking: Not only does a donor management software keeps tabs on donors, it also tracks donations. It can even record every donation made by supporters.
  • Donor database: This gives you visibility into the number of donors you have, all the necessary information about your donors, as well as their donation history.
  • Reporting and analytics: Accurate reports can give you an insight into the results of your fundraising event, the status of donations, and which areas you need to work on.

Benefits of Donor Management Software

Our detailed comparisons show that donor management software provide the following advantages:

  • You can make use of your current donor base to raise funds and achieve goals
  • Boost contact and donor relationships by keeping in constant touch with them
  • Increase the donations you receive by contacting your donors through newsletters and email blasts
  • Use segmented analytics to target and track important donors
  • Ensure your outreach effort is relevant to each recipient
  • Reduce expenses by making use of automation features within donor management

Focus on donor retention

Nonprofits retain only a smart percentage of new donors. So they are increasingly focusing on donor retention by investing more resources and staff in donor relations. They are using donor management software to evaluate the performance of their donor relations programming.

Crowdfunding is becoming a popular fundraising tool

Resourceful nonprofits are using crowdfunding to engage their donors. They are boosting their social media presence and enlisting donors to be their ambassadors. Savvy nonprofits are making use of the internet cleverly to boost their fundraising.  

New communication tools help nonprofits to tell their story

Nonprofits are using new channels and platforms to reach new donors and engage more deeply with existing ones. They are making use of innovations in email marketing, social media tools, video clips, and poignant images for the purpose. Their staff are improving their use of technology and boosting their skills in utilizing new media.

Potential Issues

Steep Learning Curve

Quite a few users say that donor management software is difficult to learn. So make sure you provide proper training to your employees and make use of online resources, webinars, knowledge bases, etc. for the purpose. Sign up for a free trial or demo to learn more about how difficult the product is to learn and use before you invest in a pricing package.

Lack of customization options

This is another big challenge as some donor management apps are not easy to adapt and align with a company’s existing processes. Contact customer support and engage with the vendor to get their help to customize the software to your organization’s needs and processes.

Other common challenges

Users have also pointed out other common issues such as difficulty in exporting and importing data, lack of depth in reporting features, and lack of integration with other software. Do your homework beforehand to ensure you don’t get saddled with a software that has these limitations.

Relevant Integrations

While there are full-featured donor management systems, integrating the donor management software you are using with other systems bring further advantages. Two important integrations are the following:

Accounting software 

Donor management requires tracking inbound cashflow and outflows, funds, and estimated budget for projects and events, not to mention keeping a detailed and organized record of the donors. While there are donor management software solutions that accommodate these steps, a dedicated accounting software system can further optimize and streamline these processes.

Email marketing software

Get the most out of your donor database by integrating your donor management system with the right email marketing software. This integration enables you to create and deploy customized content to your targeted donors, including promotional emails, acknowledgments, event invitations, and other announcements. Scheduling emails as well as keeping track of your email campaigns’ results are also made easier.

Fundraising and Tech Statistics

Here are some interesting statistics about fundraising you may want to know:

  • Online donations grew by 12.1% from 2018 to 2019.
  • Millennial and Gen X donors prefer to give donations online using credit or debit cards.
  • Millennial and Gen X donors are most inspired to give by social media.
  • Mobile donations increased by 208% within a period of five years.
  • Baby boomers are most inspired to give by email.

List of Donor Management Software Companies

Order by:

Newest
  • Newest
  • Score
  • User Score
Product name:
Category:
Smart Score:
Price:
User Satisf.
User reviews:
Tendenci reviews

Tendenci

Donor Management Software
7.8
$169
-
Duplie reviews

Duplie

Donor Management Software
6.9
$65
100%
Eleo reviews

Eleo

Donor Management Software
8.0
$39
95%
Donorbox reviews

Donorbox

Donor Management Software
8.6
Free
93%
NationBuilder reviews

NationBuilder

Donor Management Software
8.5
$29
80%
Virtuous CRM reviews

Virtuous CRM

Donor Management Software
8.0
$199
100%
Keela reviews

Keela

Donor Management Software
8.0
$49
90%
BiddingForGood reviews

BiddingForGood

Donor Management Software
7.9
By quote
-
CiviCore Client and Case Management Software reviews

CiviCore Client and Case Management Software

Donor Management Software
8.6
By quote
100%
Gesture reviews

Gesture

Donor Management Software
8.4
By quote
98%
Raklet reviews

Raklet

Donor Management Software
8.0
$39
-
Razoo Premium for Nonprofits reviews

Razoo Premium for Nonprofits

Donor Management Software
8.6
$49
-
GivingFuel reviews

GivingFuel

Donor Management Software
7.0
$59
100%
Give.Church reviews

Give.Church

Donor Management Software
6.8
$45
100%
Silent Auction Pro reviews

Silent Auction Pro

Donor Management Software
6.9
$99
95%

Things to consider when you invest in a SaaS

Disaster recovery and security are two important elements that need to be considered by SaaS purchasers when evaluating potential vendors.

Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your chief site and your disaster recovery site positioned in different geographical locations?

You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This issue is common with on-premise IT platforms. The solution is to decrease the number of providers so that there is answerability to ensure they take responsibility about performance.

Ask the potential SaaS providers the following questions about security: Is your firm SAS70 compliant? What security measures are used at your facilities? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?

Needless to say, take your time to research carefully and get the answers to the above queries before you invest in a suitable SaaS system.

Frequently asked questions about Donor Management Software

What is the best donor management software?

The best donor management software is NetSuite Grant Management. It provides nonprofit organizations with a complete suite of features to effectively conduct charity missions and manage an entire organization.

Among the tools included in the platform are keeping track of terms and conditions, time and expense monitoring automation, spend management, and built-in analytics.

NetSuite Grant Management is also a product of NetSuite, a subsidiary of Oracle Corporation, which attests to its support and reliability.

What are the benefits of donor management software?

Using donor management software offer the following benefits:

Establish good relationships with donors. Donor management solutions provide communication channels through which you can keep in touch with your donors.

Integrated marketing. Utilize the email and newsletter features to keep your donors engaged and to let them know about ongoing fundraising.

Robust automation. Automation not only accelerates the different processes involved in fundraising, but it also helps reduce expenses.

Donor management. Keeping track of donors, their donations and gifts, and other activities related to your organization is easier.

What are the features of donor management software?

Not all donor management software have the same set of tools, but below are some of the core features a donor management solution must possess:

Industry-specific solutions: There are different types of nonprofit organizations (healthcare, faith-based, education, etc.) and it is likely that they have different requirements as well. While there are donor management software that are easily customizable, there are also those that are tailored specifically to a type of nonprofit group.

Integrations: A good donor management software must have multiple integration capabilities, especially the systems you are already using in your organization.

Robust marketing tools: Marketing features play a major role in keeping your donors engaged and reducing your donor attrition rate.

Mobile access: Being able to operate your donor management software from your phone offers convenience, especially in accessing contact records from your mobile devices.

What is the easiest donor management software to use?

The easiest applications to use are those that offer streamlined and straightforward functionalities. Some of the user-friendly donor management software are the following:

BloomerangThis donor management solution offers an intuitive interface to make planning and conducting fundraising events effortless. It also provides users with customizable fields for users to define according to their organization’s needs.

Network for GoodCreated for small and growing nonprofit organizations, Network for Good offers a simplified approach to fundraising and donation management. Aside from donation tracking and marketing features, this software solution also offers an extensive list of learning resources to its users.

PlanningCenterThis software solution helps faith-based organizations, such as churches, to manage their members using desktop and mobile devices. PlanningCenter is also a flexible donor management software that adapts to the growing needs of an expanding church.

What is a good free donor management software?

While the majority of donor management software come with price tags, there are also those that offer free plans, such as the following:

SignUpGeniusThis software’s free plan accommodates an unlimited number of participants. Among the features included are access to 700+ designs/themes, payment collection upon signing up, email and text reminders, calendar sync, email, social media sharing, and more.

QgivIts Start package has no monthly subscription fees and comes with mobile giving, recurring giving, and event registration features.

Wild Apricot. This application’s free plan accommodates one admin and a maximum of 50 contacts.

Nestor Gilbert

By Nestor Gilbert

Senior writer for FinancesOnline. If he is not writing about the booming SaaS and B2B industry, with special focus on developments in CRM and business intelligence software spaces, he is editing manuscripts for aspiring and veteran authors. He has compiled years of experience editing book titles and writing for popular marketing and technical publications.

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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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